Neuropix Privacy Policy

This Privacy Policy ("Policy") governs how Neuropix Technologies Ltd. ("Neuropix", "we", "our", or "us") uses Personal Information (defined below) that we collect, receive, and store pertaining to you ("User", "you") in connection with the following use cases:

(i) When you make use of the Neuropix App (our mobile software application, and any other mobile software application that we license alone or with our partners, each individually and collectively referred to as the "App"):

a. When you sign up for an account

b. When you purchase a product and/or services

c. When you make use of the services through the App and devices we sell

d. When you use the App in demo mode (not combined with the devices)

(ii) When you make use of, or interact with, our websites: www.neuropix.co; www.neuro-pix.com; www.neuropix.co.uk; www.neuropix.asia (each individually and collectively, the "Website"):

a. When we process your job application(s)

b. When you contact us (e.g., customer support or requests for information)

(iii) Other circumstances:

a. When you attend a marketing event and provide your Personal Information

b. When you exchange business cards with us

c. When we acquire your Personal Information from third-party sources (such as lead-generation companies)

d. When we use the Personal Information of our service providers or partners

e. When we use the Personal Information of our customers

f. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

Table of Contents

• Introduction
• Terms of Use and EULA
• What Information We Collect, Why We Collect It, and How It Is Used
• Period of Storage of Collected Information
• How We Protect and Store Your Information
• How We Share Your Personal Information
• Additional Information Regarding Transfers of Personal Information
• How Can I Delete My Account?
• Links to and Interaction with Third-Party Products
• Log Files
• Google Analytics
• Access and Accuracy
• Contact Us

1. Introduction

The Website and/or the App are individually and collectively referred to herein as the "Services".

We greatly respect your privacy, which is why we make every effort to provide a platform that meets recognized cybersecurity standards. Please read this Privacy Policy carefully so that you may fully understand our practices regarding Personal Information. "Personal Information" means any information that can be used, alone or together with other information, to uniquely identify a living human being. Please note that this is a master privacy policy, and some of its provisions apply only to individuals in certain jurisdictions.

You are not legally obligated to provide us with Personal Information, and providing it is at your own free will. To the maximum extent permitted by law, by using the Services, you consent to the terms of this Privacy Policy and to our collection, processing, and sharing of Personal Information for the purposes set forth herein.

We reserve the right, at our discretion, to change this Privacy Policy at any time. Such changes will become effective ten (10) days after posting the revised Privacy Policy on the Website, and your continued use of the Services thereafter means that you accept those changes.

As the data controller, we have implemented technical and organizational measures to ensure the most complete protection of personal data processed through the Services. However, internet-based data transmissions may have security gaps, so absolute protection cannot be guaranteed.

2. Terms of Use and EULA

This Privacy Policy forms part of our Terms of Use, available at https://neuro-pix.com/privacy-policy ("Terms"), and the App's End User License Agreement ("EULA"), which can be viewed from within the App and which you accept prior to downloading, installing, and/or using the App for the first time.

3. What Information We Collect, Why We Collect It, and How It Is Used

(i) When you make use of the App (or other mobile software applications that we license)

When you sign up for an account

When you sign up for an account, we collect your full name, email address, username and password, and any other information you decide to provide. We collect this information to create your account and to contact you in connection with the Services or products you have registered for. We share this information with third-party platforms including Microsoft Office and Facebook (for Custom Audience and Lookalike Audience purposes). Specifically, we share your hashed email address with Facebook to create custom audiences based on information you have made publicly available on Facebook, and to deliver advertisements to people who have similar characteristics to those on your custom audience list. If you do not provide this information, you cannot create or maintain an account, and we cannot contact you regarding your registration.

When you purchase a product and/or services

When you purchase a product or services, we collect your full name, email address, billing information, and any other information you decide to provide. We collect this information to process your order, to perform our agreement with you, and to contact you regarding the Services or products you have purchased. We share this information with third-party platforms including Microsoft Office and Facebook (for Custom Audience and Lookalike Audience purposes, as described above). If you do not provide this information, we cannot process your order, perform our agreement, or contact you regarding your purchase.

When you make use of our Services through the App or Device

When you use our Services through the App or a device, we collect your full name, email address, geolocation, weather conditions at your location, information regarding disease episodes (including user-inputted related symptoms, pain level, presence of nausea, aura, phonophobia, photophobia, and pain location), your smartphone's model and operating system version, and any other information you decide to provide. We collect this information to enable your use of the App, to register and record your disease episodes, to maintain a disease diary, and to control and program the device. We do not share this information with any third parties, as all data is stored locally on your phone. If you do not provide this information, you cannot use the Service, register or record disease episodes, maintain a disease diary, control or program the device, or receive contact from us regarding the Services you use.

(ii) When you make use of, or interact with, our Website

General use of the Website

When you use our Website, we collect your full name, geolocation, email address, and ISP address. We collect this information to enable your use of the Website. We do not share this information with any third parties, but please note that you must agree to our use of cookies to use the Website.

When you contact us (e.g., customer support)

When you contact us for customer support or other inquiries, we collect your full name, email address, your message, and any other information you decide to provide. We collect this information to process and answer your questions, to provide support (including solving problems), to customize your experience, and to send you marketing communications. We share this information with third-party platforms including Microsoft Office and Facebook (for Custom Audience and Lookalike Audience purposes, as described above). If you do not provide this information, we cannot assist you or respond to your query, provide support, customize your experience, or send you marketing communications.

(iii) Other circumstances

When you attend a marketing event, exchange business cards, or we acquire information from third-party sources

When you attend a marketing event and provide your Personal Information, exchange business cards with us, or when we acquire your Personal Information from third-party sources such as lead-generation companies, we collect your full name, email address, company or institute of affiliation, position or role, and any other information you decide to provide. We collect this information to establish a business connection and to send you marketing communications. We share this information with third-party platforms including Microsoft Office. If you do not provide this information, we cannot establish a business connection or send you marketing communications.

When we use the Personal Information of our service providers or customers

When we use the Personal Information of our service providers or customers, we collect full name, email address, company or institute of affiliation, position or role, and any other information the individual decides to provide. We collect this information to communicate with our service providers and customers, to process orders for services, to perform applicable agreements, and to provide our products and services. We share this information with third-party platforms including Microsoft Office and, for customers, Facebook (for Custom Audience and Lookalike Audience purposes, as described above). If this information is not provided, we cannot communicate with you, process orders, perform agreements, or provide our products and services.

When you interact with us on our social media profiles

When you interact with us on our social media profiles (such as Facebook, Instagram, Twitter, or LinkedIn), we collect your full name, email address, company or institute of affiliation, position or role, and any other information you decide to provide. We collect this information to reply to or respond to your request or question, and to establish a business connection or discussion. We share this information with third-party platforms including Microsoft Office. If you do not provide this information, we cannot reply to your request or establish a business connection.

4. Period of Storage of Collected Information

Personal Information. Your Personal Information (as described above) will be stored until we no longer need the information and proactively delete it, or until you send us a valid deletion request. Please note that we may retain your information for a longer or shorter period in accordance with applicable data retention laws.

Cookies. We use cookies and other tracking technologies to improve your browsing experience on our Website, to analyse our Website traffic, and to monitor how people use the Website, aiming to improve the Website and make it more useful. By browsing our Website, you consent to our use of cookies and other tracking technologies. The storage period and type of information collected depend on the specific cookie. You may control and delete these cookies through your browser settings. Please note that some cookies (e.g., essential cookies) cannot be disabled.

5. How We Protect and Store Your Information

Security. We have implemented appropriate technical, organizational, and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to, such information, consistent with the nature of the information concerned. However, please note that we cannot guarantee that information will not be exposed as a result of unauthorized penetration of our servers. Nevertheless, we make commercially reasonable efforts to ensure that the collection and security of such information is consistent with this Privacy Policy and all applicable laws and regulations. Because the security of information depends in part on the security of the computer, device, or network you use to communicate with us, and on the security you use to protect your user IDs and passwords, please take appropriate measures to protect this information.

Retention of your Personal Information. In addition to the retention periods mentioned in Section 4 above, we may store your Personal Information for longer periods of time in certain circumstances. These include: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements; (ii) where we need an accurate record of your dealings with us in the event of any complaints or challenges; or (iii) where we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings with us.

6. How We Share Your Personal Information

In addition to the third-party recipients described in Section 3 above, we may share your information as follows:

To the extent necessary, with regulators, to comply with all applicable laws, regulations, and rules, and with requests from law enforcement, regulatory, and other governmental agencies, or if required to do so by court order.

If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third-party purchaser of our business or assets. In the event that we are acquired by or merged with a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with such events.

Where you have provided your consent to us sharing your Personal Information (for example, where you provide us with marketing consents or opt in to optional additional services or functionality).

Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.

7. Additional Information Regarding Transfers of Personal Information

Where we transfer your Personal Information outside of our operating jurisdiction, for example to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Information. Some of these assurances are well-recognized certification schemes, such as the EU-US Privacy Shield for the protection of Personal Information transferred from within the EU to the US. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.

8. How Can I Delete My Account?

Should you ever decide to delete your account, you may do so by emailing support@neuro-pix.com. If you terminate your account, any association between your account and the information we store will no longer be accessible through your account. However, given the nature of sharing on the Services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public, unless otherwise prohibited by law.

9. Links to and Interaction with Third-Party Products

The Website may enable you to interact with, or contain links to, your third-party accounts and other third-party websites, mobile software applications, and services that are not owned or controlled by us (each a "Third-Party Service"). We are not responsible for the privacy practices or the content of such Third-Party Services. Please be aware that Third-Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third-Party Service that you choose to use or interact with.

10. Log Files

We make use of log files. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, clicked pages, and any other information your browser may send to us. We may use this information to analyse trends, administer the Website, track users' movement around the Website, and gather demographic information.

11. Google Analytics

The Website uses a tool called "Google Analytics" to collect information about use of the Website. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we obtain from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through Google Analytics with personally identifiable information.

Google's ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Service (available at www.google.com/analytics/terms/us.html) and the Google Privacy Policy (available at www.google.com/policies/privacy/). You may learn more about how Google collects and processes information specifically in connection with Google Analytics at www.google.com/policies/privacy/partners. You may prevent your information from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at http://tools.google.com/dlpage/gaoptout/.

12. Access and Accuracy

To the extent that you provide us with Personal Information, we wish to maintain accurate information. If you would like to delete or correct any of your Personal Information that we may be storing, you may submit an access request by sending an email to support@neuro-pix.com. Your email should include adequate details of your request.

13. Contact Us

If you have any questions, concerns, or complaints regarding our compliance with this Privacy Policy and applicable information protection laws, or if you wish to exercise your rights or opt out from the use and disclosure of your personal data to Facebook, we encourage you to first contact us at support@neuro-pix.com.

Last Update: 2nd April, 2026